Shipping Policy

Last updated: September 2026

AMO Scientific is committed to providing reliable shipping for scientific materials, laboratory products, wafers, crystals, substrates, and related products. Shipping availability, delivery time, and cost may vary depending on the product, destination, order quantity, and whether the item is in stock or made to order.

Order Processing

In-stock products are generally processed within 1–3 business days after payment is confirmed.

Custom, made-to-order, special specification, or backordered products may require additional processing time. Estimated lead times are shown on the product page, quotation, or order confirmation when applicable.

Orders are not processed or shipped on weekends or U.S. federal holidays.

Domestic Shipping

We ship to addresses within the United States using carriers such as UPS, FedEx, USPS, DHL, or other qualified carriers depending on the shipment.

Shipping charges are calculated at checkout when available or provided separately for products that require a custom shipping quote.

Estimated delivery times begin after the order has been processed and handed over to the carrier.

International Shipping

AMO Scientific ships internationally to many destinations.

International customers are responsible for any applicable:

  • Import duties
  • Customs fees
  • VAT or other taxes
  • Brokerage fees
  • Local handling charges

These charges are not included in the product price or shipping charge unless specifically stated.

Delivery times for international shipments may vary due to customs processing, local regulations, or carrier delays.

Shipping Times

Typical transit times after shipment may include:

  • U.S. standard shipping: approximately 2–7 business days
  • U.S. expedited shipping: approximately 1–3 business days
  • International express shipping: approximately 3–10 business days
  • International economy shipping: timing varies by destination

These timeframes are estimates and are not guaranteed.

Tracking Information

When tracking is available, customers will receive a shipment confirmation email with the tracking number after the order has shipped.

Tracking information may take up to 24–48 hours to update after the carrier receives the package.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

AMO Scientific is not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete address information provided by the customer.

Please contact us as soon as possible if you need to correct a shipping address before the order is shipped.

Lost, Delayed, or Damaged Shipments

If your shipment is delayed, lost, or arrives damaged, please contact us at info@amoscientific.com as soon as possible.

For damaged packages, please keep:

  • The original packaging
  • Shipping label
  • Product packaging
  • Photos of the damaged package and product

We may require this information to submit a carrier claim or arrange a replacement.

Damage claims should be reported promptly after delivery.

Signature Requirements

High-value, sensitive, fragile, or international shipments may require a signature upon delivery.

Special Handling and Restricted Products

Certain products may require special packaging, carrier restrictions, export documentation, hazardous-material handling, or other shipping arrangements.

Orders subject to export control, carrier restrictions, or regulatory requirements may require additional review before shipment.

AMO Scientific reserves the right to cancel or delay an order if shipping the product would violate applicable laws, regulations, export controls, or carrier requirements.

Customs and Import Regulations

International customers are responsible for confirming that products may legally be imported into their destination country.

AMO Scientific is not responsible for delays, seizures, additional charges, or returned shipments resulting from customs or import restrictions outside our control.

Returned or Undeliverable Packages

If a package is returned because of:

  • Incorrect address
  • Refused delivery
  • Failed delivery attempts
  • Unpaid customs duties or taxes

the customer may be responsible for return shipping charges and any additional shipping costs required to resend the order.

Changes or Cancellations

If you need to change or cancel an order, please contact us as soon as possible at info@amoscientific.com.

We cannot guarantee that changes can be made after an order has entered processing or has already shipped.

Contact Us

For questions about shipping, delivery estimates, or international orders, contact:

AMO Scientific LLC

4560 E Broadway Boulevard, Tucson, AZ 85711

Email: info@amoscientific.com

Phone: 480-492-2566